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Why choose MATE?
Frequently asked questions (FAQs)
What does typical busy period download speed mean?
The typical busy period download speed listed on each MATE nbn™ plan is the average speed experienced by a selection of MATE users between the hours of 7pm and 11pm.
The actual speed you will experience on a MATE nbn™ plan depends on many factors such as the nbn™ technology that is available at your home, the quality of your modem/router, internal wiring in your home, the distance between your Wi-Fi modem/router and your devices, electrical and Wi-Fi interference, network or internet congestion, the hardware and software you use, the location of your data source and weather or infrastructure faults.
If your service is delivered over nbn™ copper infrastructure, it is possible that you may not ever be able to achieve the speed tier speeds. If this is the case, we will recommend or move you to a speed tier appropriate for your circumstances.
What is the bundle & save offer?
Our bundle and save offer means that a $10.00 discount will be applied to your internet service each month if there is an eligible MATE mobile service(s) on the account at the time of billing.
For example, our No Worries nbn 100/20 plan is normally $90 per month – if you add a MATE mobile service to the same account, a $10.00 discount will be applied, reducing the monthly nbn plan fee to $80 per month. Combine this with the MATE30 offer and you’ll pay just $50 per month for the first six months!
You can always add services to your account later and still obtain the bundle offer, too! For example, if you have nbn only, you can add a mobile plan to the account later to receive the bundle discount once your mobile service is activated.
Are there any hidden fees or charges?
Absolutely not!
Transparency is key for us. The price you see when selecting your plan is what you pay. And remember, there are no lock-in contracts, so you’re free to adjust your services as you see fit without any hidden fees.
What mobile network does MATE use?
MATE uses parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G Coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass.
To check if the MATE mobile network services your place, enter your address on our mobile network coverage page.
How does the no lock in contracts work? Does this mean I can cancel at anytime?
Exactly right! At MATE, we want to keep you because you love our service, not because you’re tied down.
If you decide to leave, you can do so without any exit fees or penalties.
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Frequently Asked Questions
Can I transfer my mobile number to MATE?
Yes! If you add a SIM-only mobile plan at checkout, you can transfer your mobile number to MATE! Your current mobile plan with your old provider will still work after signing up. Once you receive the SIM card, you activate it on our website where we organise the transfer.
Who is MATE?
We are a medium-sized internet service provider offering a range of internet & mobile packages tailored to various needs. At MATE, we pride ourselves on our award-winning Australian support, no lock-in contracts, and competitive pricing.
Why should I consider switching to MATE?
At MATE, we provide reliable internet services with a strong focus on customer satisfaction. Our no-contract policy ensures you have the flexibility you need, and we offer unlimited data on all our plans.
How reliable is MATE's internet service?
We deliver internet that works with service that our customers deserve. Our plans include features like a typical busy period download speed of 48mbps from 7pm to 11pm, ensuring you get the best online experience tailored to your needs.
Is MATE's customer support based in Australia?
Absolutely! We offer 100% Australian-based support. Our friendly and knowledgeable team is right here in Australia, ready to assist you whenever you need.