Returns policy – Learn about MATE’s return policy

What is MATE mobile’s returns policy?

MATE is committed to ensuring our customers are completely satisfied with their purchase and provides a returns policy for mobile SIM plans.

eSIM orders

If you’ve purchased an eSIM and change your mind before activating, we can provide a refund of the plan fee, minus a $5 cancellation fee per eSIM order. This applies to each individual order cancelled.

Physical SIM orders

For physical SIMs, we can provide a refund of the plan fee, minus $10 to cover postage and handling.

You don’t need to return the physical SIM to us if you decide not to go ahead.

🔗 MATE mobile SIM return policy