How to setup your TP-Link TD-W9970 modem for nbn FTTN/FTTB

This guide covers the configuration of the TP-Link TD-W9970 for nbn connection types Fibre to the Node (FTTN) and Fibre to the Building (FTTB), 

To set up the TP-Link TD-W9970 for nbn Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre to the Curb (FTTC) or Fixed Wireless, refer to our FTTP/HFC/FTTC/Fixed Wireless setup guide for the TP-Link TD-W9970.

Once you have received the activation email, you can proceed with connecting your device to the internet

Step 1

Ensure your modem/router is plugged in to the wall and powered ON. Once your device has powered on, perform a HARD RESET to clear any previous ISP settings. To perform a hard reset:

• Locate the small ‘RESET’ hole on your device.
• Insert a small pin into the ‘RESET’ hole, and hold for 10 seconds, ensuring you are toggling the button inside.
• You should see your device’s lights flicker or toggle. Your device will begin the reset sequence – allow up to 5 MINUTES for this to take place.

Once your device has finished performing the reset sequence, you will now need to plug an RJ-11 telephone cable from the DSL port on the back of your modem/router to the telephone wall socket located in your home (as per your activation instructions).

Your device should connect to the internet within a couple of minutes, however allow up to 15 MINUTES for this.

If your device has connected to the internet, great! You do not need to proceed any further.

If you are still offline, proceed to next steps below for an alternate option to try and get online.

Step 2

Before you can proceed with this step, you will need to reset the TP-Link TD-W9970 modem to its factory settings.

To do so, with the device powered on, use a paperclip or similar tool to hold down the reset button on the back of the modem for more than five (5) seconds. The modem will then restart – this may take a few minutes.

Once the modem has been reset, ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.

Connect to the Wi-Fi/Wireless network of the TP-Link TD-W9970 modem on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the TP-Link TD-W9970 modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.

If you are unsure of the Wi-Fi password, this will be printed on the bottom of the TP-Link TD-W9970 modem and is usually labelled “Wireless Password/PIN”.

PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE TP-LINK TD-W9970 MODEM OR ACCESS THE MODEM GATEWAY PAGE.

Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the TP-Link TD-W9970 modem.

Step 3

Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter tplinkmodem.net into the address bar and press Enter.

If this does not work, you can also try and enter 192.168.1.1 into the address bar.

If successful, a login box or window should appear asking for a username and password. Enter admin for the username and admin for the password.

If this doesn’t work, the password will be printed on the sticker on the bottom of the TP-Link TD-W9970 modem, usually labelled “Default Access”. Enter this password.

Step 4

Once you have logged in, you will have several options listed on the left of the page. Click ‘Network‘. Then, underneath this, click ‘DSL Settings‘.

There will now be multiple options presented. You will need to enter/select these options as follows:

DSL Modulation Type: VDSL2
Annex Type: Annex A
—
Enable Bit Swap: Enabled (ticked)
Enabled SRA: Enabled (ticked)
Disable AELEM: Disabled (not ticked)

Press ‘Save‘

Now click ‘Quick Setup‘ on the list of options to the left of the page.

Press ‘Next‘ to Continue.

Select Region as “Australia” and choose your state’s Time Zone.

Press ‘Next‘ to Continue.

Select ‘No. I want to configure The Internet Connection myself’.

Press ‘Next‘ to Continue.

There will now be multiple options presented. You will need to enter/select these options as follows:

ISP: Other
L2 Interface Type: VDSL
Enable VLAN ID: Disabled (unticked)
Connection Type: Dynamic IP (Internet Protocol over Ethernet)

Click ‘Next’ – until you reach the summary screen – click ‘SAVE’. 

Your modem should now be connected to the internet. It may take a couple of minutes to come online, but allow up to 10 minutes for this. 

If you are still offline, proceed with the PPPoE configuration instructions below to connect to the internet. 

Before you can update any settings, you will first need to reset the TP-Link TD-W9970 modem to its factory settings.

To do so, with the device powered on, use a paperclip or similar tool to hold down the reset button on the back of the modem for more than five (5) seconds. The modem will then restart – this may take a few minutes.

Once the modem has been reset, ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.

Connect to the Wi-Fi/Wireless network of the TP-Link TD-W9970 modem on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the TP-Link TD-W9970 modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.

If you are unsure of the Wi-Fi password, this will be printed on the bottom of the TP-Link TD-W9970 modem and is usually labelled “Wireless Password/PIN”.

PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE TP-LINK TD-W9970 MODEM OR ACCESS THE MODEM GATEWAY PAGE.

Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the TP-Link TD-W9970 modem.

Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter tplinkmodem.net into the address bar and press Enter.

If this does not work, you can also try and enter 192.168.1.1 into the address bar.

If successful, a login box or window should appear asking for a username and password. Enter admin for the username and admin for the password.

If this doesn’t work, the password will be printed on the sticker on the bottom of the TP-Link TD-W9970 modem, usually labelled “Default Access”. Enter this password.

Once you have logged in, you will have several options listed on the left of the page. Click ‘Network‘. Then, underneath this, click ‘DSL Settings‘.

There will now be multiple options presented. You will need to enter/select these options as follows:

DSL Modulation Type: VDSL2
Annex Type: Annex A
—
Enable Bit Swap: Enabled (ticked)
Enabled SRA: Enabled (ticked)
Disable AELEM: Disabled (not ticked)

Press ‘Save‘

Now click ‘Quick Setup‘ on the list of options to the left of the page.

Press ‘Next‘ to Continue.

Select Region as “Australia” and choose your state’s Time Zone.

Press ‘Next‘ to Continue.

Select ‘No. I want to configure The Internet Connection myself’.

Press ‘Next‘ to Continue.

There will now be multiple options presented. You will need to enter/select these options as follows:

ISP: Other
L2 Interface Type: VDSL
Enable VLAN ID: Disabled (unticked)
Connection Type: PPPoE(PPP over Ethernet)

Press ‘Next‘ to Continue.

You will now need to enter your MATE service username and password as follows:

User name: [email protected] (your MATE service username would have been emailed to you during the order process)
Password: 1234567 (your MATE service password would have been emailed to you during the order process)
Confirm Password: 1234567 (your MATE service password would have been emailed to you during the order process)

Press ‘Next‘ to Continue.

Simply press ‘Next‘ to continue on the next two screens (Quick Setup – 3G/4G and Quick Setup – Wireless) without changing any options/settings.

Press ‘Save‘ on the final confirmation screen.

You now need to plug your TP-Link TD-W9970 modem into your telephone wall socket using an RJ-11 telephone cable.

One end of the telephone cable needs to be plugged into the grey port labelled DSL or VDSL on the back of the modem and the other end into the telephone wall socket in your home.

You will need to wait for the DSL light on the front of your modem to turn solid – this may take up to 15 minutes. DO NOT UNPLUG THE MODEM DURING THIS TIME.

If the DSL light on the front does not turn solid after 15 minutes and you have more than one socket in the home, please plug your TP-Link TD-W9970 modem into any other available telephone sockets in your home, and turn the power on and off once plugged in.

Leave your TP-Link TD-W9970 modem plugged into each telephone wall socket for up to 15 minutes until the DSL light on the modem turns solid. Once this occurs, the Internet light should also illuminate.

If the DSL light on your TP-Link TD-W9970 modem does not turn solid after 15 minutes and you have tried to connect this on all available telephone wall sockets in your home, please contact our support team for further troubleshooting.