How to setup your TP-Link TD-W9970 modem for nbn

This guide covers the configuration of the TP-Link TD-W9970 for nbn connection types Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre to the Curb (FTTC) and Fixed Wireless.

To set up the TP-Link TD-W9970 for nbn Fibre to the Node (FTTN) or Fibre to the Building (FTTB), refer to our FTTN/B setup guide for the TP-Link TD-W9970.

When you have received your activation email from us, you can proceed with configuring your modem/router to connect to the internet.

Step 1

Ensure your modem/router is plugged in to the wall and powered ON. Once your device has powered on, perform a HARD RESET to clear any previous ISP settings. To perform a hard reset:

• Locate the small ‘RESET’ hole on your device.
• Insert a small pin into the ‘RESET’ hole, and hold for 10 seconds, ensuring you are toggling the button inside.
• You should see your device’s lights flicker or toggle. Your device will begin the reset sequence – allow up to 5 MINUTES for this to take place.

Once your device has finished performing the reset sequence, you will now need to plug an RJ-45 ethernet cable from the LAN4/WAN port on the back of your modem/router to the UNI-D port on your nbn device (as per your activation instructions).

Your device should connect to the internet straight away, however allow up to 2 minutes for this.

If your device has connected to the internet, great! You do not need to proceed any further.

If you are still offline, proceed to next steps below for an alternate option to try and get online.

Step 2

Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.

Connect to the Wi-Fi/Wireless network of the TP-Link TD-W9970 on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.

If you are unsure of the Wi-Fi password, this will be printed on the bottom of the TP-Link TD-W9970 modem.

PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE TP-LINK TD-W9970 OR ACCESS THE MODEM GATEWAY PAGE.

Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the TP-Link TD-W9970.

Step 3

Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter 192.168.1.1 into the address bar and press Enter.

If this doesn’t work, you can also try and enter the following: tplinkmodem.net or tplinkwifi.net

If successful, a login box or window should appear asking for a username and password. Enter admin in the Username field;

Enter admin in the Password field. If this doesn’t work, the password will be printed on the sticker on the bottom of the TP-Link TD-W9970 modem, usually labelled “Default Access”. Enter this password.

Step 4

Once you have logged in, click ‘ADVANCED‘ at the top of the page. Then, on the left-hand pane, click ‘OPERATION MODE‘.

Select ‘WIRELESS ROUTER MODE‘ and then press Save.

The modem will reboot – this may take a few minutes.

Once the modem reboots, click ‘BASIC‘ at the top of the page. Then, on the left-hand pane, click ‘INTERNET‘.

There will now be multiple options presented. You will need to enter/select these options as follows:

ISP List: Other
VLAN ID: Disabled or not ticked
Connection type: Dynamic IP

Click the ‘APPLY‘ or ‘SAVE‘ button.

Your device should now be connected to the internet. Allow up to 2 minutes for this.

If you are still offline, proceed with the PPPoE configuration instructions below to get online. 

Before you can update any settings, you will first need to reset the TP-Link TD-W9970 modem to its factory settings.

To do so, with the device powered on, use a paperclip or similar tool to hold down the reset button on the back of the modem for 5-10 seconds. The modem will then restart – this may take a few minutes.

Once the modem has been reset, ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.

Connect to the Wi-Fi/Wireless network of the TP-Link TD-W9970 modem on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the TP-Link TD-W9970 modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.

If you are unsure of the Wi-Fi password, this will be printed on the bottom of the TP-Link TD-W9970 modem and is usually labelled “Wireless Password/PIN”.

PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE TP-LINK TD-W9970 MODEM OR ACCESS THE MODEM GATEWAY PAGE.

Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the TP-Link TD-W9970 modem.

Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter tplinkmodem.net into the address bar and press Enter.

If this does not work, you can also try and enter 192.168.1.1 into the address bar.

If successful, a login box or window should appear asking for a username and password. Enter admin for the username and admin for the password.

If this doesn’t work, the password will be printed on the sticker on the bottom of the TP-Link TD-W9970 modem, usually labelled “Default Access”. Enter this password.

Once you have logged in, you will have several options listed on the left of the page. Click ‘Network‘. Then, underneath this, click ‘WAN Settings‘. On some models, this option may appear as ‘EWAN‘. Click this option.

Then, click the ‘Add‘ button on the page.

There will now be multiple options presented. You will need to enter/select these options as follows:

Connection Type: PPPoE
PPP Username: [email protected] (your MATE service username would have been emailed to you during the order process)
PPP Password: 1234567 (your MATE service password would have been emailed to you during the order process)
Confirm Password: 1234567 (your MATE service password would have been emailed to you during the order process)

Leave all other options as they are by default, then press ‘Save‘

You now need to plug your TP-Link TD-W9970 modem into your nbn™ device using an RJ-45 Ethernet cable.

One end of the Ethernet cable needs to be plugged into the yellow port labelled LAN4/WAN on the back of the modem and the other end into the active port on your nbn™ device – this will either be a numbered UNI-D port (such as UNI-D 1, UNI-D 2 etc.) or a GATEWAY port.

If you are unsure which port to plug into on your nbn™ device, please refer to your MATE activation email and SMS which specifies the correct port.

If you have configured and plugged in your modem correctly, the Internet light on the front of your modem should illuminate. This may take up to five (5) minutes.

If the Internet light does not illuminate after five (5) minutes, please contact our support team for further troubleshooting.