How to setup your Telstra Smart Modem Gen 2 for nbn

This guide covers the configuration of the Telstra Smart Modem Gen 2 for nbn connection types Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre to the Curb (FTTC) and Fixed Wireless.

To set up the Telstra Smart Modem Gen 2 for nbn Fibre to the Node (FTTN) or Fibre to the Building (FTTB), refer to our FTTN/B setup guide for the Telstra Smart Modem Gen 2.

When you’ve received your activation email from us, you can get started with setting up your modem/router to connect to the internet.

Reset your modem

Make sure your modem/router is plugged in and powered ON. Once it’s on, you’ll need to do a hard reset to clear any previous ISP settings. Here’s how:

• Find the small ‘RESET’ hole on your device
• Insert a paperclip or pin into the hole and hold it in for 10 seconds – you should feel the button inside
• You’ll see the lights on your modem flicker – this means it’s resetting. Give it up to 5 minutes to finish

Remove the SIM card (important!)

If your modem has a SIM card in it, it’s best to remove it before continuing. This stops the modem from trying to connect using the SIM instead of your MATE internet service.

For Gen 2 modems, the SIM card slot is located on the back of the device under a flap. Open the flap, remove the SIM, and close it back up.

Connect your modem

Once the reset is done, plug one end of an ethernet cable into the red WAN port on the back of your modem, and the other end into the UNI-D port on your nbn device (check your activation email for which UNI-D port to use).

Your modem should connect to the internet automatically – give it up to 2 minutes.

If you’re still not online, scroll down and follow the PPPoE configuration steps below to get connected another way.

Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.

Connect to the Wi-Fi/Wireless network of the Telstra Smart Modem Gen 2 (DJA0231/LH1000) on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the Smart Modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.

If you are unsure of the Wi-Fi password, this will be printed on the back/bottom of the Smart Modem.

PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE SMART MODEM OR ACCESS THE MODEM GATEWAY PAGE.

Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the Smart Modem.

Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter 10.0.0.138 into the address bar and press Enter.

If this doesn’t work, you can also try and enter the following: 192.168.1.1 or 192.168.0.1

If successful, a login box or window should appear asking for a username and password. Enter admin in the Username field;

Enter Telstra in the Password field. If this doesn’t work, the password will be printed on the bottom of the modem. Enter this password.

Once you have logged in, you will have several options listed across the top of the page. Click ‘Broadband‘

Under the heading PPP Settings, enter your MATE service username in the Username field. This will be in the following format: [email protected]

Your MATE service username would have been emailed to you during the order process.

Under the heading PPP Settings, enter your MATE service password in the Password field. This will be in the following format: 1234567

Your MATE service password would have been emailed to you during the order process.

Click the Apply button.

You now need to plug your Telstra Smart Modem into your nbn™ device using an RJ-45 Ethernet cable.

One end of the Ethernet cable needs to be plugged into the red port labelled WAN on the back of the modem and the other end into the active port on your nbn™ device – this will either be a numbered UNI-D port (such as UNI-D 1, UNI-D 2 etc.) or a GATEWAY port.

If you are unsure which port to plug into on your nbn™ device, please refer to your MATE activation email and SMS which specifies the correct port.

You will need to wait for the ONLINE light on the back of your modem to turn solid. This may take up to five (5) minutes.

If the Online light on your Telstra Smart Modem does not turn solid after 5 minutes, please contact our support team for further troubleshooting.