How to setup your Huawei HG659 modem for nbn

This guide covers the configuration of the Huawei HG659 for nbn connection types Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre to the Curb (FTTC) and Fixed Wireless.

To set up the Huawei HG659 for nbn Fibre to the Node (FTTN) or Fibre to the Building (FTTB), refer to our FTTN/B setup guide for the Huawei HG659.

Step 1

Ensure your modem/router is plugged in to the wall and powered ON. Once your device has powered on, perform a HARD RESET to clear any previous ISP settings. To perform a hard reset:

• Locate the small ‘RESET’ hole on your device.
• Insert a small pin into the ‘RESET’ hole, and hold for 10 seconds, ensuring you are toggling the button inside.
• You should see your device’s lights flicker or toggle. Your device will begin the reset sequence – allow up to 5 MINUTES for this to take place.

Once your device has finished performing the reset sequence, you will now need to plug an RJ-45 ethernet cable from the WAN port on the back of your modem/router to the nbn device located in your home (as per your activation instructions).

Your device should connect to the internet within a couple of minutes, however allow up to 5 MINUTES for this.

If your device has connected to the internet, great! You do not need to proceed any further.

If you are still offline, proceed to next steps below for an alternate option to try and get online.

Step 2

Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.

Connect to the Wi-Fi/Wireless network of the Huawei HG659 modem on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the Huawei HG659 modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.

If you are unsure of the Wi-Fi password, this will be printed on the sticker on the back of the Huawei HG659, next to the barcodes. It may be labelled as “WLAN Key”.

PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE HUAWEI HG659 MODEM OR ACCESS THE MODEM GATEWAY PAGE.

Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the Huawei HG659 modem.

Step 3

Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter 192.168.1.1 into the address bar and press Enter.

If successful, a login box or window should appear asking for a username and password. Enter admin for the username and admin for the password.

If the above login doesn’t work, the password will be printed on the sticker on the back of the Huawei HG659 modem. Enter this password.

Step 4

Once you have logged in, you should see several options listed across the top of the page. Click INTERNET.

You will then see a list of options on the left side of the page. Click ‘INTERNET SETTINGS‘.

There should be a section on the right-hand side of the page that shows ‘INTERNET_TR069_VDSL_VID_10‘. Click EDIT.

Now, you should see a list of available options you can edit or update. You will need to update all of the following details listed below:

Connection Type: Dynamic IP (IPoE)
Authentication Type: Auto

You shouldn’t have many other options to select from here, so go ahead and click ‘SAVE’

Your device should now be connected to the internet. Allow up to 2 minutes for this.

If you are still offline, proceed with the PPPoE configuration instructions below to get online. 

Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.

Connect to the Wi-Fi/Wireless network of the Huawei HG659 modem on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the Huawei HG659 modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.

If you are unsure of the Wi-Fi password, this will be printed on the sticker on the back of the Huawei HG659, next to the barcodes. It may be labelled as “WLAN Key”.

PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE HUAWEI HG659 MODEM OR ACCESS THE MODEM GATEWAY PAGE.

Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the Huawei HG659 modem.

Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter 192.168.1.1 into the address bar and press Enter.

If successful, a login box or window should appear asking for a username and password. Enter admin for the username and admin for the password.

If the above login doesn’t work, the password will be printed on the sticker on the back of the Huawei HG659 modem. Enter this password.

Once you have logged in, you should see several options listed across the top of the page. Click INTERNET.

You will then see a list of options on the left side of the page. Click ‘INTERNET SETTINGS‘.

There should be a section on the right-hand side of the page that shows ‘INTERNET_TR069_VOICE_R_ETH1‘. Click EDIT.

Now, you should see a list of available options you can edit or update. You will need to update all of the following details listed below:

PPPoE Configuration

Connection Type: IP routing (PPP)
Enable VLAN: Unticked (This should be disabled)
PPP Authentication Mode: Auto
Internet Account: [email protected] (your MATE service username would have been emailed to you during the order process)
Internet Password: 1234567 (your MATE service password would have been emailed to you during the order process)
IP protocol version: IPv4

Leave all other options as they are and press the ‘SAVE‘ button.

You now need to plug your Huawei HG659 modem into your nbn™ device using an RJ-45 Ethernet cable.

One end of the Ethernet cable needs to be plugged into the blue port labelled WAN on the back of the modem and the other end into the active port on your nbn™ device – this will either be a numbered UNI-D port (such as UNI-D 1, UNI-D 2 etc.) or a GATEWAY port.

If you are unsure which port to plug into on your nbn™ device, please refer to your MATE activation email and SMS which specifies the correct port.

If you have configured and plugged in your router correctly, the Internet light on the front of your modem should illuminate. This may take up to five (5) minutes.

If the Internet light does not illuminate after five (5) minutes, please contact our support team for further troubleshooting.