what is an AVC ID and why does it matter?

What is an AVC ID?

AVC stands for Access Virtual Circuit. It’s a unique code that identifies your current nbn connection. Think of it like a booking reference for your internet – it tells nbn exactly which service to connect. And just like a booking reference, it changes if you switch providers, even if you stay at the same address.

Why do I need my AVC ID?

Sharing your AVC ID when switching providers makes the process quicker and easier. It shows your new provider where your nbn service connects. This way, they won’t set it up at the wrong address or cause any unwanted downtime.

AVC IDs will also be useful for troubleshooting. If there’s a problem with your internet, MATE and nbn will use this code to fix the issue.

In areas with lots of nbn connections, like apartment blocks or office buildings, AVC IDs identify the various connections.

Where can I find my AVC ID with MATE?

If you’re already a MATE customer, you can find your AVC ID on your monthly invoice. We have listed your AVC ID alongside your active nbn service.

We email your invoices each month. You can also view them in our self-care portal. Just log in and select “tax invoices.”

An AVC ID begins with “AVC” and has 12 digits after it. For example, it looks like this: AVC000123456789.

What if I’m joining MATE from another provider?

If you’re moving to MATE and don’t have your AVC ID from your current provider, contact them. They can help you get it. Once you have it, provide it to us when you sign up, and we’ll take care of the rest.

Need a hand? Our Aussie-based support team is always here to help.