what does the typical busy period download speed mean?

The typical busy period download speed listed on each MATE nbn plan is the average speed experienced by a selection of MATE users between 7pm and 11pm.

The actual speed you’ll experience on a MATE nbn plan can vary based on a number of factors, including:

• The type of nbn technology available at your address
• The quality of your modem/router
• Internal wiring in your home
• The distance between your Wi-Fi router and your devices
• Electrical or Wi-Fi interference
• Network or internet congestion
• The hardware and software you’re using
• The location of the server you’re accessing
• Weather events or infrastructure faults

If your service runs over nbn copper infrastructure, such as FTTN or FTTB, you may not be able to reach the speed tier of your plan. If that happens, we’ll recommend or move you to a plan that better suits your connection.

Some nbn Fixed Wireless areas may experience congestion due to limitations with the nbn infrastructure. The good news is that nbn is investing $750 million to improve speeds and reliability across the Fixed Wireless network. This includes upgrades to their Fixed Wireless Plus plan and the rollout of two new plans:

• Homefast Wireless – capable of download speeds up to 200–250 Mbps
• Superfast Wireless – capable of download speeds up to 400 Mbps

While these upgrades are underway, performance may still vary based on your location, the position of your nearest nbn tower, weather conditions, and the number of users on the network.