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The only payment method we offer is direct debit via a credit or debit card (VISA/Mastercard or AMEX) only. AMEX payments incur a surcharge of 2.85% per transaction. There are no surcharges for VISA or Mastercard payments.
We do not offer payment methods through bank accounts (BSB and account number), BPay, PayPal, Centrepay or any other payment method.
If you are an existing customer and need to update your payment details, this can be done in three ways:
ONLINE: Log into the MATE self-care portal and press “update payment”;
ON OUR APP: Log into the myMATE app and press the “update payment” button;
BY PHONE: Call us on 13 14 13 and press option “2” when prompted to update your credit card details. You will need your MATE code/account number and password to log in to the self-care portal and myMATE app. If you don’t know your password, click here to recover your account password.
