HOT OFFER! Save $180 on selected internet plans + get beIN SPORTS CONNECT included!...Use promo code BEIN30 at checkout! Hurry, limited time only!
Scam Protect (previously referred to as Suspicious Call Indication) is a scam and fraud prevention initiative by Telstra, that uses the Caller Name Display feature to alert customers.
What are the Calling Number based warnings and what do they mean?
- Warning: Potential Fraud (High Risk call)
- This warning message is displayed for suspicious high-risk calls or calls that have a higher risk of being a scam or spam. It helps customers stay alert and cautious before answering the call.
- Unverified: Overseas Call (Calls originating from overseas with an Australian number)
- This warning message indicates that the incoming call is originating from outside Australia. This warning is intended to alert our customers to the potential risks associated with calls originating from outside Australia, for spam or fraudulent activity.
- Warning: Suspicious Calling Pattern (Potential high risk call for which caution is recommended)
- The warning message appears when Telstra detects an unusual calling pattern that might indicate spam or fraud. This warning alerts you to be cautious before answering the call.
The below images demonstrate examples of how these warnings may appear on a handset. Please note that different devices may result in variation of appearance.
Will Scam Protect identify and show ALL calls with these warnings?
No, only certain calls identified by Telstra as using spoofed numbers or calls exhibiting suspicious patterns will trigger the warnings. Telstra cannot guarantee that all scam, spam or fraudulent calls will be captured using this feature. Therefore, customers are advised to stay vigilant and exercise caution when answering calls from unknown numbers.
Who’ll be able to see these warnings?
Only customers using the Telstra Network will see these warnings, subject to device capability.
Do Scam Protect Warnings work across carriers?
No, the new warning messages are limited to Telstra’s Network.
Will Scam Protect Warnings work when roaming overseas?
The new warning messages may be visible in some roaming locations where VoLTE technology is supported by the roaming partner network, subject to any limitations that may exist in those networks.
Note: The MATE mobile service does not support international roaming.
Can I opt-out of Scam Protect?
At this time, there is no option to opt out of receiving the warnings, as these are part of the overall security and identification enhancements deployed by Telstra.
Will Scam Protect work for all phones and devices?
Warning messages will display on most modern mobile phones. Devices which have limitations (e.g. those with small screens) may result in the warning message not presenting fully.
Certain device manufacturers may provide their own independent warning systems, which are separate from the Indication described here.
Will Scam Protect prevent me from receiving Spam, Scam or fraudulent calls?
Scam Protect is designed to alert customers to potential Scam, spam or fraudulent calls, but it may not completely prevent such calls from coming through. It acts as a warning to let customers know about possible Scam, spam or fraud.
This assists with identifying suspicious calls and encourages caution before answering. While it raises awareness, it’s important to remain alert and take extra care, as Telstra cannot guarantee all scam, spam or fraudulent calls will be indicated with the warning message.
Does Scam Protect override contact information saved on the handset?
Contact information saved on the handset will override the warning messages.
What should I do if my number is flagged with a warning message?
Please contact our support team for assistance.
