why have I received notification about limits on my mobile service?

Our mobile network provider (Telstra Wholesale) uses several fraud prevention measures to keep you safe. 

Below is a more specific overview of these measures and how they might impact your MATE mobile service. 

International calling minutes

You are calling an overseas number (landline or mobile) from Australia. 

International calling will be paused as a fraud prevention measure if your MATE mobile service uses 1500 international calling minutes within three (3) days. 

We’ll notify you via SMS when you’ve used 1275 international minutes in the last three days and again when the limit of 1500 international minutes in the last three days is reached. 

Australian calling minutes

You are calling a standard Australian number (landline or mobile) from Australia. 

Domestic calling will be paused as a fraud prevention measure if your MATE mobile service uses 1440 local calling minutes within three (3) days. 

We’ll notify you via SMS when you’ve used 1224 domestic minutes in the last three days and again when you’ve used 1440 domestic minutes in the last three days. We’ll also send an SMS again when the limit of 1440 domestic minutes in the last three days is reached. 

International SMS

You are sending an SMS to an overseas number from Australia. 

International SMS will be paused as a fraud prevention measure if your MATE mobile service sends 300 international SMS within three (3) days. 

We’ll notify you via SMS when you’ve sent 255 international SMS in the last three days and again when the limit of 300 international SMS in the last three days is reached. 

Australian SMS

You are sending an SMS to an Australian mobile number. 

Domestic SMS will be paused as a fraud prevention measure if your MATE mobile service sends 1000 SMS within three (3) days. 

We’ll notify you via SMS when you’ve sent 850 domestic SMS in the last three days and again when the limit of 1000 domestic SMS in the last three days is reached.