how do I update or change my direct debit or credit card account details?

If you are an existing customer and need to update your payment details, this can be done in three ways:

ONLINE: Log into the MATE self-care portal and press “update payment”;

ON OUR APP: Log into the myMATE app and press the ‘update payment’ button;

BY PHONE: Call us on 13 14 13 and press option “2” when prompted to update your credit card details. You will need your MATE code/account number and password to log in to the self-care portal and myMATE app. If you don’t know your password, click here to recover your account password.