how do I change my nbn internet plan?

Great news – you can change your nbn plan through our self-care portal or myMATE app! Here’s everything you need to know.

Important stuff to know first:

• Any plan changes will show up as pro-rata charges/credits on your next bill – you’ll find the breakdown of these charges/credits on the second page.
• Your new plan speed will kick in within a few hours of making the change.

Want to change your plan on your phone?

The myMATE app is your best bet! Here’s how:

• Log in with your account number (MATE code)
• Hit ‘my services’ on the main screen

• Select your nbn service

• Tap the icon in the top right
• Choose ‘change plan’ and follow the prompts

Need the app? Download it here:

 

Prefer to use your computer?

No worries! Jump onto our self-care portal:

• Log in with your account number (MATE code)
• Click the “Change Plan” option

• Select your service (click the circle on the left)
• Choose your new plan from the dropdown menu

• Hit ‘Change’ and then confirm your choice

Forgotten your password?

Easy fixed! Use the password recovery option on either the myMATE app or self-care portal.

Remember, if you’re using the app, make sure it’s up to date to see all these features.

Need help? We’re here if you get stuck – get in touch with our support team.