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You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au. The portal is accessible via desktop or mobile devices.
You will require the following details to log in:
- Your MATE code/account number;
- Your account password.
If you don’t know your account password, you can click here to recover your password by receiving a text message on your mobile.
The self-care portal provides access to the following features for all MATE customers:
- Update your account payment details;
- Make a manual payment;
- Request a payment extension;
- View a full history of your tax invoices;
- Change your plan(s);
- See an overview of your MATE services;
- Change your account login password (for both the myMATE app and self-care portal).
