how can I request a payment extension?

We know life can throw curveballs at your wallet, so here’s how we can help!

Need a quick payment extension?

You can request a payment extension of up to 7 days past your due date through our self-care portal. Here’s how: 

1. Log in and click “Extension?”

2. Click “Pick a date” and select your new payment date from the calendar.

3. Click the “Add a payment extension” button and you’ll then see confirmation that the extension has been applied.

4. You’ll see your new due date on the main page and we’ll automatically process the payment then.

Need more time?

No worries! If you need a payment extension that’s longer than 7 days, get in touch with our support team. We can chat about a payment plan that works better for you.

Doing it tough?

If you’re going through a rough patch and need more support, we’re here to help:

• See our payment assistant options
• Read our Payment Assistance Policy

Remember, we’re mates – if you’re stressed about bills, let’s figure it out together!