my nbn home phone (VoIP) service is not working, what should I do?

If your nbn home phone (VoIP) service is not working, here is a basic checklist you should run through to try and resolve the issue:

• Is your MATE internet service online? Your nbn home phone (VoIP) service will not work unless your modem/router is connected to the internet
• Is your telephone handset connected to the correct port/socket on your modem/router or ATA (Analogue Telephone Adapter) device?
• Is the phone light on your modem/router or ATA (Analogue Telephone Adapter) device illuminated?
• Power cycle (restart) your modem/router or ATA (Analogue Telephone Adapter) device.

If your nbn home phone (VoIP) service is still not working, it would be best to get in touch with our support team for further troubleshooting.