can I make a manual payment on my account?

If your account balance is outstanding, you can make payment on your account via a credit card or debit card (VISA, Mastercard or AMEX). To make an outstanding payment, you can use our self-care portal, our app, or call our support team over the phone.

To pay using the self-care portal:

Log into the self-care portal. You will need your MATE code/account number and password to log in. If you don’t know your password, click here to recover your account password.

Once logged in, click “update payment”, enter your card details and press “update”.

To pay using the app:

Unfortunately, the myMATE app does not allow for manual payment of invoices. Updating your credit card details using the ‘update payment’ button will only trigger a payment if there is an outstanding amount due. In any other case, the function solely updates the card information without processing a payment.

Log into our myMATE app. You will need your MATE code/account number and password to log in. If you don’t know your password, click here to recover your account password.

Once logged in, press the ‘update payment’ button along the bottom, enter your card details when promoted and press “update”. If there is a payment overdue on your account, this will prompt our system to automatically process the outstanding amount. You will not be able to process a payment manually outside your billing cycle.

To pay over the phone:

You can contact our support team on 13 14 13 and they can process a payment for you.

Please note that if your automatic, monthly direct debit payment is unsuccessful, our billing system will automatically try and process the payment on your account, so it is not necessary to pay manually.

The system will automatically attempt to process payment three (3) days after the initial decline. If this is also unsuccessful, it will automatically try again a second time, three (3) days later.

If you wish to query any charges on your bill or believe you have been incorrectly charged, please contact our billing team via email at [email protected].