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looking to become a MATE?, nbn™ internet, looking to become a MATE?, looking to become a MATE?, looking to become a MATE?, mobiles, nearly a MATE?, nearly a MATE?, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 7 September 2023
does MATE offer priority assistance?
MATE does not offer Priority Assistance. Priority Assistance is a service designed to help people with life-threatening medi...
nbn™ internet, nearly a MATE?, nearly a MATE?, nearly a MATE?, mobiles, already a MATE?, already a MATE?, already a MATE?, accounts & billing | 25 January 2022
how do I access the MATE self-care portal?
You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au. The portal is accessible via deskto...
looking to become a MATE?, nearly a MATE?, mobiles | 1 October 2019
can I transfer my existing mobile number?
Yes, you can retain your existing mobile number if you switch to MATE! You do so via a self-activation process which you can...
looking to become a MATE?, nearly a MATE?, mobiles | 14 February 2023
what do I need to transfer my mobile number to MATE?
Once you have signed up for a MATE mobile service and you have received your SIM card, you will need to login to our myMATE app...
looking to become a MATE?, nearly a MATE?, mobiles | 20 February 2023
why do you use SMS verification when I transfer my mobile number to MATE?
At MATE, we take your privacy and safety very seriously. We must follow legislated rules when customers transfer (port) thei...
nearly a MATE?, mobiles | 20 February 2023
I have authorised the transfer of my mobile number, what happens next?
Once you have successfully authorised the transfer of your mobile number to MATE, you just need to wait for the order to comple...
mobiles, nearly a MATE? | 16 February 2023
why was the transfer of my mobile number to MATE rejected?
The most common reason why the transfer of your mobile number from another provider fails is due to a mismatch between the info...
mobiles, nearly a MATE?, already a MATE? | 17 February 2023
I've just signed up for a mobile plan, what happens next?
Thanks for signing up! Here's what happens once you place a mobile order. Step 1 - Payment We will process the first month...
looking to become a MATE?, mobiles, nearly a MATE?, already a MATE? | 9 August 2022
do I need a 5G device/handset to access 5G?
Yes. You will require a compatible 5G phone that is not locked to another provider, and a MATE 5G-enabled mobile plan. You’ll a...
