⚠️ Telstra's 3G network has now shutdown. Text '3G' to 3498 to check your device. Incompatible handsets will be blocked from accessing the network, more info here
latest nearly a MATE?s
check out the latest nearly a MATE? on mate
looking to become a MATE?, nbn™ internet, looking to become a MATE?, looking to become a MATE?, looking to become a MATE?, nearly a MATE?, mobiles, nearly a MATE?, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 7 September 2023
does MATE offer priority assistance?
MATE does not offer Priority Assistance. Priority Assistance is a service designed to help people with life-threatening medi...
nbn™ internet, nearly a MATE?, mobiles, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing | 25 January 2022
how do I access the MATE self-care portal?
You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au. The portal is accessible via deskto...
looking to become a MATE?, nearly a MATE?, accounts & billing | 19 July 2019
how does the bill cycle work and do I need to pay upfront?
All new accounts require upfront payment of all charges for your order to be processed. Your MATE connection will be invoice...
looking to become a MATE?, nearly a MATE?, already a MATE?, accounts & billing | 11 November 2021
I've received an invoice, but my service is not active
Our billing system sets your bill cycle as the date you sign-up with MATE. An invoice is generated on your sign-up date for ...
nbn™ internet, mobiles, nearly a MATE?, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing | 25 March 2021
how do I find my account number/MATE code?
Your MATE account number (or what we like to call your MATE code) is a six (6) or eight (8) digit number that was sent to you v...
looking to become a MATE?, nearly a MATE?, accounts & billing | 19 July 2019
when do I receive my bill and when is my payment due?
Your invoice issue date (bill cycle) is shown on the first page of your invoice and is based on the anniversary of your sign up...
looking to become a MATE?, nearly a MATE?, already a MATE?, accounts & billing | 5 December 2023
how do I update my payment details?
If you are an existing customer and need to update your payment details, this can be done in three ways: ONLINE: Log into the ...
nearly a MATE?, already a MATE?, accounts & billing | 19 July 2019
can I change my billing anniversary date?
No. Once your account is activated, it is not possible to change the billing cycle or the automatic payment date.
nbn™ internet, looking to become a MATE?, looking to become a MATE?, looking to become a MATE?, looking to become a MATE?, nearly a MATE?, nearly a MATE?, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, already a MATE? | 27 October 2023
what are your live chat open hours?
Our AI support bot, Grace, is available 24/7 to assist you and she's super helpful! If she can't assist with your specific r...
