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latest faults & outagess
check out the latest faults & outages on mate
looking to become a MATE?, looking to become a MATE?, looking to become a MATE?, looking to become a MATE?, nbn™ internet, mobiles, nearly a MATE?, nearly a MATE?, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 7 September 2023
does MATE offer priority assistance?
MATE does not offer Priority Assistance. Priority Assistance is a service designed to help people with life-threatening medi...
looking to become a MATE?, looking to become a MATE?, nbn™ internet, nearly a MATE?, already a MATE?, faults & outages | 5 March 2021
what does "residential grade" internet service mean?
We can definitely provide internet for businesses but all MATE internet services are classified as residential grade. nbn of...
looking to become a MATE?, nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 1 August 2019
what is the Network Boundary Point (NBP)?
The Network Boundary Point (NBP) is the end-point of the network and where our network provider’s responsibility ends. Any issu...
nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 5 March 2021
how do I know if I have a fault or outage? (nbn FTTN/FTTB)
If you are experiencing issues with your nbn Fibre to the Node (FTTN) or Fibre to the Building (FTTB) service, we recommend per...
nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 5 March 2021
how do I know if I have a fault or outage? (nbn FTTP)
If you are experiencing issues with your nbn Fibre to the Premises (FTTP) service, we recommend performing the following steps....
nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 5 March 2021
how do I know if I have a fault or outage? (nbn HFC)
If you are experiencing issues with your nbn Hybrid Fibre Coaxial (HFC) service, we recommend performing the following steps. ...
nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 5 March 2021
how do I know if I have a fault or outage? (nbn FTTC)
If you are experiencing issues with your nbn Fibre to the Curb (FTTC) service, we recommend performing the following steps. ...
nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 5 March 2021
how do I know if I have a fault or outage? (Fixed Wireless)
If you are experiencing issues with your nbn Fixed Wireless service, we recommend performing the following steps. If you are...
looking to become a MATE?, nbn™ internet, nearly a MATE?, already a MATE?, already a MATE?, faults & outages | 17 November 2023
how do I log a fault for my internet service?
Having internet issues? Here's how to report a fault Having trouble with your internet? We're here to help! You can quickly lo...
