⚠️ Telstra's 3G network has now shutdown. Text '3G' to 3498 to check your device. Incompatible handsets will be blocked from accessing the network, more info here
latest already a MATE?s
check out the latest already a MATE? on mate
looking to become a MATE?, nbn™ internet, looking to become a MATE?, looking to become a MATE?, looking to become a MATE?, nearly a MATE?, mobiles, nearly a MATE?, nearly a MATE?, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing, faults & outages | 7 September 2023
does MATE offer priority assistance?
MATE does not offer Priority Assistance. Priority Assistance is a service designed to help people with life-threatening medi...
nbn™ internet, nearly a MATE?, nearly a MATE?, mobiles, nearly a MATE?, already a MATE?, already a MATE?, already a MATE?, accounts & billing | 25 January 2022
how do I access the MATE self-care portal?
You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au. The portal is accessible via deskto...
nearly a MATE?, mobiles, already a MATE? | 17 February 2023
I've just signed up for a mobile plan, what happens next?
Thanks for signing up! Here's what happens once you place a mobile order. Step 1 - Payment We will process the first month...
looking to become a MATE?, mobiles, already a MATE? | 9 August 2022
how do I get 5G?
To get 5G with MATE, you need: - A 5G compatible mobile handset and/or device that is not locked to another provider. - A...
looking to become a MATE?, mobiles, already a MATE? | 9 August 2022
is 5G available in my area?
You can check 5G availability in your area on our mobile coverage map. The coverage map provided should be used as a guide a...
mobiles, already a MATE? | 9 August 2022
can I switch back to a 4G plan if I have a 5G plan?
Yes. You can switch from a 5G mobile plan to a 4G mobile plan, or vice versa, at any time. Best of all, we don’t charge any pla...
mobiles, already a MATE? | 9 August 2022
how do I know if I am connected to 5G?
If you are in a 5G coverage area and have a 5G-compatible phone, a 5G symbol should appear on your device. For more information...
looking to become a MATE?, mobiles, nearly a MATE?, already a MATE? | 9 August 2022
do I need a 5G device/handset to access 5G?
Yes. You will require a compatible 5G phone that is not locked to another provider, and a MATE 5G-enabled mobile plan. You’ll a...
looking to become a MATE?, mobiles, already a MATE? | 9 August 2022
how fast is 5G?
The network capability of MATE’s Soul Mates 150GB 5G plan has access to download speeds up to a speed cap of 250Mbps on 4G and ...
