how do you divert calls? | MATE

What is a call diversion?

Call diversion is a phone feature that allows you to redirect incoming phone calls to another destination, including another mobile number, test system or landline. This is particularly helpful for people who want to remain available for phone calls while their primary line is occupied.

How do you divert calls?

You can choose a number of ways to divert any incoming calls to your MATE mobile service. Depending on the purpose of the call diversion, you can specify where you want the call to go, when it will be forwarded and which calls will be redirected. Discover how to divert phone calls according to your needs with MATE.

How to divert all calls

If you want to forward every incoming call immediately:

• Dial **21*
• Enter the phone number you want to divert to, including the area code 
• Type in *10#
• Press SEND/CALL

Example:

**21*0421123456*10#, then press SEND/CALL

How to divert missed calls

If you want to forward calls you don’t want to or can’t answer within 15 seconds:

• Dial **61*
• Enter the phone number you want to divert to, including the area code
• Type in *10# 
• Press SEND/CALL

Example:

**61*0421123456*10#, then press SEND/CALL

How to divert calls if unavailable

If your phone is switched off or out of network coverage:

• Dial **62*
• Enter the phone number you want to divert to, including the area code
• Type in *10#
• Press SEND/CALL

Example:

**62*0421123456*10#, then press SEND/CALL

How to divert calls if busy

If you are already on a call: 

• Dial **67*
• Enter the phone number you want to divert to, including the area code
• Type in *10# 
• Press SEND/CALL

Example:

**67*0421123456*10#, then press SEND/CALL

Get in touch with MATE

Whether you’re diverting calls on iPhone or Android, MATE’s mobile plans make it easy to forward calls and manage your communication. 

Got any questions? Call us at 13 14 13 or chat with us online for personalised and friendly support. Need an answer ASAP? Try checking our FAQs to see if we’ve already answered your question there.