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If you are an existing MATE customer, you can now use our self-care portal or myMATE app to change your nbn internet plan.
Any applicable pro-rata charges/credits for the difference in plan fees will be applied accordingly on your next invoice.
The pro-rata charges/credits will appear as two itemised listings on your invoice as the plan was changed during the billing cycle. You will find the breakdown of these charges/credits on the second page of your invoice.
Change your plan using the myMATE app (best on mobile devices)
Use your account number (what we like to call your MATE code) to log in to our myMATE app.
Our myMATE app is best if you’re using a mobile device like a smartphone or tablet. It’s available for Apple and Android devices and can be downloaded on your device using the links below:
Once you’re logged in:
1. Select ‘my services’ on the main screen:
2. Select the nbn internet plan you wish to change:
3. Select the icon on the top right of the screen and then choose ‘change plan’ and follow the prompts:
If you are a current myMATE app user, you may need to update your app to see this function.
If you have forgotten or don’t know your app password, you can use the password recovery function in the app.Change your plan using the self-care portal (best on desktop)
Use your account number (what we like to call your MATE code) to log in to our self-care portal.
Our self-care portal is best if you’re using a desktop device like a computer or laptop.
If you have forgotten or don’t know your self-care password, you can use the password recovery function.
Once you’re logged in, simply click the “change plan” option and follow the prompts to change your plan.
Need more information?
You’ll find answers on our frequently asked questions (FAQ) page. Alternatively, get in touch with our support team.
