MATE Privacy Policy – How we protect your data and ensure online security | MATE

PRIVACY STATEMENT

MATE Communicate Pty Ltd

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1. INTRODUCTION

This statement includes:

1.1. Our collection statement, explaining aspects of our collection and use of personal information;

1.2. Our privacy policy, further explaining how we manage personal information.

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2. COLLECTION STATEMENT

2.1. Who We Are

MATE Communicate Pty Ltd, ABN 33 165 670 413.

2.2. Our Contact Details

• Phone: 13 14 13
• Email: [email protected]
• Website: www.letsbemates.com.au

2.3. Collection from Third-Party Sources

We may collect personal information from sources other than you, including but not limited to:

• Publicly available sources like phone books;
• Other companies in our group;
• Third parties such as business partners, your authorised representatives, and wholesalers;
• Information brokers;
• Other telecommunication and information service providers (e.g., during roaming services);
• Fraud-checking agencies;
• Dealers, contractors, and representatives you may deal with;

2.4. Collection Under Law

We may be required to collect personal information under:

• The Telecommunications Act 1997;
• The Telecommunications (Interception and Access) Act 1979 (“Data Retention Law”).

2.5. Why We Collect and Hold Personal Information

We collect and hold personal information for the following purposes:

• To operate our business;
• To provide it to other parties in connection with our business;
• To comply with the law, including the Data Retention Law.

2.6. Unavailability of Personal Information

If we cannot collect the necessary information, we may not be able to provide you with the requested products or services.

2.7. Disclosing Personal Information

We may disclose personal information as reasonably required to:

• Contractors and suppliers;
• Other parties listed in our Privacy Policy;
• Authorised agencies under the Data Retention Law.

Some of these parties may be overseas.

2.8. Access and Correction

Our privacy policy contains information on how to access and correct your personal information.

2.9. Complaints

Our privacy policy explains how you can complain about breaches of the Australian Privacy Principles.

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3. PRIVACY POLICY

3.1. Personal Information

This refers to information or an opinion about a living person who is identified or reasonably identifiable, including for Data Retention Law.

3.2. Kinds of Personal Information We Collect and Hold

We may collect and hold the following personal information:

• Personal details like name, date of birth, gender, occupation;
• Contact details like postal, email addresses, phone numbers;
• Financial details like bank account, credit card numbers;
• Service-related details like username, encrypted password, service usage;
• Health information for priority assistance applications;
• Data retention details.

3.3. Collecting Personal Information

We collect personal information directly from you unless impracticable. We may collect it from:

• Publicly available sources;
• Companies in our group;
• Business partners, authorised representatives, wholesalers;
• Fraud-checking agencies;
• Other parties as listed under Section 3.6 (Disclosing Personal Information).

3.4. Holding Personal Information

We hold personal information in both hard and soft copies, securing it from unauthorised access.

3.5. Using Personal Information

We may use personal information for the following purposes:

• Identification, credit checks, fraud prevention;
• Supplying products and providing customer support;
• Personal information relating to your use of the mobile network may be collected and handled by Telstra in accordance with their Privacy Statement, which is available online here: https://www.telstra.com.au/content/dam/tcom/personal/privacy/pdf/telstra-privacy-statement.pdf;
• Marketing, direct marketing (see Section 3.7);
• Improving our products and services;
• Compliance with applicable laws (e.g., Telecommunications Act 1997, Data Retention Law);
• Running competitions and promotions;
• Business operations and network management.

3.6. Disclosing Personal Information

We may disclose personal information as reasonably required to:

• Contractors and suppliers;
• Your authorised representatives;
• Other telecommunication and information providers;
• Law enforcement and national security agencies;
• Authorised agencies under Data Retention Law;

Some of these parties may be based overseas.

3.7. Direct Marketing

We may use personal information to direct market products to you. You may opt-out at any time.

3.8. Accessing and Correcting Personal Information

You can request access or corrections to your personal information by contacting us.

3.9. Complaints

If you wish to complain about a breach of privacy, you may contact us via:

• Phone: 13 14 13
• Email: [email protected]

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4. CONTACTING US

Questions, requests, and complaints regarding our Privacy Policy should be directed to:

• Phone: 13 14 13
• Email: [email protected]