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step 1
locate the telephone wall socket in your home
Find the telephone wall socket in your home. They’re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of all the sockets in your home, even ones that may be in non-ideal locations such as bedrooms.
If your home has an older style wall socket shown below (typically the plug is a yellow square with 3 prongs), you’ll need to purchase a Jackson adapter that allows you to plug in a modern RJ11 phone cable. These adapters can be purchased at most electronics and computer stores.
Disconnect all devices in your home such as telephones, modems, fax machines or anything else that is plugged into a telephone wall socket. It is very important that you have no other devices plugged into sockets in your home.
IMPORTANT: If you are porting your existing landline telephone number to an nbn™ phone (VoIP) service and you need to keep using your landline phone at the premises until the port is completed (porting can take up to six (6) weeks), you will need to purchase and connect a VDSL in-line filter/splitter to connect your phone and VDSL. A VDSL splitter can be purchased at most major electronics stores.
