Our myMATE app in your pocket.
Take control of your MATE account effortlessly.
Manage Your Payments
Make an outstanding payment on your bill đź’ł: Clear up overdue balances without hassle. Use the secure payment feature in the myMATE app to settle your account when you have an outstanding invoice.
Update credit card details ✏️: Avoid missed payments by keeping your credit card information up to date. The myMATE app lets you easily add/edit your payment details for uninterrupted service.
Request a payment extension đź•’: Running behind on your bill? The myMATE app allows you to request a payment extension in just a few simple steps, helping you stay connected while you catch up.
Manage your services
Check outages 🚦: Stay informed about service interruptions in your area. With the myMATE app, you can access real-time updates to check if there’s an outage and when it’s expected to be resolved.
Report a fault (nbn) ⚙️: If something’s not quite right with your nbn connection, you can report a fault directly through the myMATE app. Submit the details quickly, and our team will take care of the rest.
Check mobile data usage đź“Š: Monitor your data usage with ease. The myMATE app provides detailed insights into your mobile data consumption so you can avoid surprises on your bill.
Change your plan (mobile or nbn) 🔄: Life changes, and so can your plan! Use the myMATE app to explore options and upgrade or adjust your mobile or nbn plan to suit your needs.
Need a new service?
Add a new service ➕: Ready to expand your connection? With the myMATE app, you can add a new service in minutes—be sure to explore our bundle and save options to maximise your value.
Relocate your service 📦: Moving house doesn’t mean leaving your connection behind. Use the myMATE app to seamlessly transfer your service to your new address, so you can settle in stress-free.
Initiate a fibre upgrade (eligible customers only) 🚀: Looking to enjoy faster, more reliable internet? If eligible, the myMATE app helps you initiate your fibre upgrade quickly and easily, giving you access to the latest technology.
Frequently asked questions
What can I do with the myMATE app?
The myMATE app allows you to do the following:
📱 Change your plan: Easily upgrade or switch your internet or mobile plan at any time
💳 Update payment details: Got a new card? Add it to your account in just a few taps
⏳ Request a payment extension: Need a bit more time to pay? Get an extension without waiting on the phone
🏠 Add new services: Moving house or adding another mobile plan? Add new internet or mobile services through the app
đź“ŠÂ Check your data usage:Â Monitor your internet and mobile data usage at a glance
⚙️ Report an internet fault: Experiencing connection issues? Log a fault without waiting on hold
How do I download the myMATE app?
The myMATE app is available for both Apple and Android devices. You can download it from the following links:
Is the myMATE app free to use?
Yes, the myMATE app is free to download and use for all MATE customers.
How do I log in to the myMATE app?
To log in, use your MATE account number (referred to as your MATE code) and your account password. If you’ve forgotten your password, you can reset it by tapping “Forgot password” in the app, and a reset link will be sent to the registered mobile number on your account.
Can I activate my MATE mobile SIM using the myMATE app?
Yes, you can activate your MATE mobile SIM directly through the myMATE app. After logging in, navigate to the “my orders” section and follow the prompts to activate your SIM.
What is the bundle and save offer?
Our bundle and save offer means that a $10.00 discount will be applied to your internet service each month if there is an eligible MATE mobile service(s) on the account at the time of billing.
For example, our No Worries nbn 100/20 plan is normally $90 per month – if you add a MATE mobile service to the same account, a $10.00 discount will be applied, reducing the monthly nbn plan fee to $80 per month. Combine this with the MATE30 offer and you’ll pay just $50 per month for the first six months!
You can always add services to your account later and still obtain the bundle offer, too! For example, if you have nbn only, you can add a mobile plan to the account later to receive the bundle discount once your mobile service is activated.
How do the "no lock-in contracts" work? Does this mean I can cancel anytime without penalties?
Exactly right! At MATE, we want to keep you because you love our service, not because you’re tied down.
If you decide to leave, you can do so without any exit fees or penalties.
What our mates are saying about us 👇
New mate customer - Easy to transfer and set up, good price compared to others, great having an Australian based helpdesk
Paul S.
Very happy, highly recommend - Discounted price makes Mate the best value for NBN. Sales team were friendly and helpful with arranging connection. Early days but no issues with the connection and seemed to work fine while 3 of were connected, two gaming and one watching sports.
T Smith
Great service as usual - FTTP installed very quickly which was great. I have had no issues with the connection, no drop outs. Seems to be very reliable.
Barbara L.
Great Product, Best Price, Good Service - This is my first NBN fibre experience. I've never been able to afford fixed WIFI before. MATE's great prices have made it possible, and I'm loving it. I'm on the lowest speed and plan (bundled with my mobile) because I'm solo resident, and it's excellent. Great prices, reasonable service (wish they had more tech phone staff and quicker hold times), friendly staff, and the product is really quite great. Thanks MATE.
Victoria
Why choose MATE?
Unlimited data on all internet plans
100% Australian support
No lock-in contracts
