Open the door to high-speed internet with MATE

When nbn first rolled out its network, customers were not given a choice of the connection type; they received the internet technology available in their area.

Some addresses could get fibre direct to their home, but others could only get fibre near their property, with existing copper phone line wiring used the rest of the way.

The copper phone line wiring used for some existing nbn internet connections limits the ability to access faster internet speeds. These types of connections use older technology and are more susceptible to damage or deterioration, weather events and other things outside your control.

An upgrade to FTTP, if available, will provide you with a more reliable connection and open the door to high-speed internet plans.

Eligible customers will have to place an order with MATE and select an eligible speed plan to upgrade to nbn FTTP.

• For locations on nbn Fibre to the Node (FTTN) and Fibre to the Curb (FTTC): If you are eligible and you would like to upgrade to nbn FTTP, you will need to order the No Worries nbn 100/20 plan or higher with MATE.

Other than the costs of your MATE home internet plan, there will be no additional costs or hidden fees you need to worry about.

The eligible locations for a fibre upgrade have been selected by nbn for reasons including:

• Demand: nbn anticipates strong demand in these metropolitan and regional locations for higher speed plans.
• Workforce: nbn’s established construction and delivery partners, and their respective workforces, are ready to work here having recently completed the network’s initial build.
• Cost-effectiveness: nbn can deploy at these locations in a way that is both economical and efficient.

Fibre to the Premises, otherwise shortened to FTTP, uses an optic fibre line that runs to an nbn network device (box) that will be installed somewhere inside your home. You then plug your modem/router into the connection device.

To connect to the internet on an FTTP connection, you will require a compatible router with a WAN port that will plug into the nbn NTD.

Additional work will be required to install new nbn equipment inside and outside your home to complete the upgrade. If you’re eligible and you choose to opt-in to upgrade, MATE will book all necessary appointments with an nbn approved technician.

nbn will schedule a physical installation appointment and before this appointment is completed, will also book a pre-installation visit.

To prepare for your installation appointment, an nbn technician will visit your location to conduct an initial assessment of the outside of your home. nbn will contact you directly to let you know the timeframe for this, but you do NOT need to be home.

This visit will help nbn identify any obstacles early and prepare for your installation appointment. In most cases, the pre-installation visit will take, on average, between 45 mins to 1.5 hours.

Activities performed by the technician in this pre-installation visit may include:

• A review of the external nbn infrastructure on the street and civil works.
• Non-invasive construction activities.

An nbn technician will arrive at a later time/date to install the required nbn equipment at your premises. You, or an authorised person over the age of 18, MUST be home for this appointment.

In most cases, this visit will take between 3 to 4 hours. Please note it could take longer for complex connections. The technician will test that the nbn equipment has been installed correctly before they leave.

Activities performed by the technician in this installation appointment will include:

• Installation of the nbn fibre lead-in along with the nbn utility box and the drop cable (if it wasn’t installed during the pre-installation visit).
• Installation of the nbn connection box (inside or outside) and a Power Supply Unit (inside) your premises. The technician will advise on the best location to install this equipment.
• Testing of the nbn FTTP service to the nbn connection box so that it’s ready to activate.

The nbn technician will install your new Fibre to the Premises connection parallel to your existing connection.

As nbn will be working with a live network, there may be temporary service interruptions during the pre-installation visit and installation appointment.

Once you are satisfied that your FTTP service is up and running, you will need to contact MATE to have your original connection cancelled, so that you can avoid being charged for services on both technologies. Our 100% Aussie-based support team will be able to help you through this process.

The nbn equipment that will be installed both inside and outside your premises will include:

• The nbn utility box (also known as the Premises Connection Device or PCD) on the outside of the premises.
• The nbn connection box (also known as the Network Termination Device or NTD) on the inside or outside of the premises.

The nbn technician will advise where the best location is to install the nbn connection box.

In most cases, the nbn connection box needs to be installed:

• Reasonably close to a power point.
• Near the nbn utility box (outside your home) to allow easy access – this means usually near the front of the property.
• Away from busy areas where it may be knocked or damaged.
• A cool, dry, ventilated area (nbn equipment cannot be installed in a damp or wet area such as a kitchen, bathroom, laundry, or under a window that opens, and away from existing utilities such as gas lines or external water systems).
• Somewhere where blinking lights won’t be distracting, but easy for you to see and check the indicator lights.
• In the same building as the main electric meter box or distribution board (i.e. not in a separate detached garage or outhouse).

Each property can be different and you can discuss what your options are with the nbn technician on the day of your installation appointment.

While the nbn technician will try to accommodate your choice of location, some environmental factors such as complex walls, distance to power sources and proximity and accessibility to the exterior utility box will influence and inform the location.

It may not be possible to install the nbn connect box for nbn FTTP in the same location as your original nbn technology connection points.

If your current modem/router was supplied by MATE, it will be compatible and can be used with your new FTTP connection.

If you supplied your own modem/router (BYO), in the majority of cases your device will work with FTTP but we can’t guarantee this in all cases.

You will need to update the settings in your modem/router once your new FTTP connection has been activated, but we’ll provide these to you by email once an installation appointment has been issued and then again once your FTTP connection becomes active.

If you’re not sure whether your current modem/router will work when your upgrade to FTTP is completed, we recommend that you contact our support team. You can also find a list of compatible modem/routers for FTTP here.

Eligible locations have been selected by nbn for reasons including:

• Demand – nbn anticipates strong demand in these metropolitan and regional locations for higher speed internet plans
• Workforce – nbn’s established construction and delivery partners, and their respective workforces, are ready to work here having recently completed our network’s initial build
• Cost-effectiveness – nbn can deploy here with speed and agility, in a way that our investment is most likely to spread and multiply economic activity across Australia

nbn’s aim is to extend fibre to an additional 5 million homes and businesses by the end of 2025.

While an HFC connection may not offer the same level of performance or reliability as an nbn fibre connection like FTTP, it is more affordable and superior to FTTN and FTTC connections. HFC can still provide internet speeds comparable to FTTP depending on the provider.

An ACCC study has shown that HFC connections perform almost as well as FTTP connections. Some HFC premises can enjoy superfast nbn speeds of over 200Mbps during peak hours while others are able to access ultrafast typical evening speeds of around 600Mbps.

As such, an FTTP upgrade might not be necessary if you have an HFC connection. If you are unsure, please contact the friendly team at MATE to talk about your options.

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