how do I access the MATE self-care portal?

You can access the MATE self-care portal via the following link: mymate.letsbemates.com.au. The portal is accessible via desktop or mobile devices.

You will require the following details to log in:

1. Your MATE code/account number;
2. Your account password.

If you don’t know your account password, you can click here to recover your password by receiving a text message on your mobile.

The self-care portal provides access to the following features for all MATE customers:

• Update your account payment details;
• Make a manual payment;
• Request a payment extension;
• View a full history of your tax invoices;
• Change your plan(s);
• See an overview of your MATE services;
• Change your account login password (for both the myMATE app and self-care portal).