NetComm NF10WV modem guide – nbn™ FTTN/FTTB

Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter 192.168.20.1 into the address bar and press Enter.

If successful, a login box or window should appear asking for a username and password. Enter admin for the username and admin for the password.

If this doesn’t work, the password will be printed on the sticker on the back of the NetComm NF10WV modem. Enter this password.

Once you have logged in, you will have several options listed along the left of the page. Please note that choosing the “Basic Setup” option will NOT work. Click ‘Advanced Setup‘.

Then, click ‘WAN Service“.

A table will appear with the current saved services. Tick the Remove Box in the table for all rows shown, then click ‘Remove‘ underneath the table.

Click ‘Add‘ underneath the table to create a new service. Choose ptm0/(0_1_1) from the dropdown list, then press ‘Next‘.

There will now be multiple options presented. You will need to enter/select these options as follows:

Select WAN Service Type: PPP over Ethernet (PPPoE)
Enter Service Description: MATE
Enter 802.1P Priority [0-7]: -1
Enter 802.1Q VLAN ID [0-4094]: -1
Network Protocal Selection:  IPv4 Only

Press ‘Next‘

There will now be another set of multiple options presented. You will need to enter your MATE service username and password as follows:

PPP Username: [email protected] (your MATE service username would have been emailed to you during the order process)
PPP Password: 1234567 (your MATE service password would have been emailed to you during the order process – this is NOT the same password as your MATE self-care login)

Leave all other options as they are above, and press ‘Next‘.

On the next two screens (Routing -Default Gateway and DNS Server Configuration), just press ‘Next‘ without changing any settings.

On the final screen (WAN Setup – Summary), press ‘Apply/Save‘.

You now need to plug your NetComm NF10WV modem into your telephone wall socket using an RJ-11 telephone cable.

One end of the telephone cable needs to be plugged into the grey DSL port on the back of the modem and the other end into the telephone wall socket in your home.

You will need to wait for the DSL light on the front of your modem to turn solid – this may take up to 15 minutes. DO NOT UNPLUG THE MODEM DURING THIS TIME.

If the DSL light on the front does not turn solid after 15 minutes and you have more than one socket in the home, please plug your NetComm NF10WV modem into any other available telephone sockets in your home, and turn the power on and off once plugged in.

Leave your NetComm NF10WV modem plugged into each telephone wall socket for up to 15 minutes until the DSL light on the modem turns solid. Once this occurs, the Internet light should also illuminate.

If the DSL light on your NetComm NF10WV modem does not turn solid after 15 minutes and you have tried to connect this on all available telephone wall sockets in your home, please contact our support team for further troubleshooting.