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building connections that really matter
our mission at MATE is that we are the everyday people (just like you), providing products and services consumers need, delivered with the value and service they deserve.
at MATE, we want a connection with you that goes beyond supplying you with a service. we don't want a friendship based around rules or regulations, so we are committed to having no lock-in contracts and offering unlimited data on all of our internet plans. we won't charge you any connection or set-up fees, and you won't pay anything if you want to change your plan. this is how we do business with our mates!
no contracts, ever
unlimited data on all internet plans
award winning Aussie support
no plan change fees
customer service drives everything we do
MATE is 100% Australian owned, and our award-winning customer service centre is based right here in your backyard. we employ local staff with a passion for providing phenomenal customer service.
we call ourselves a “customer happiness” business that happens to sell telecommunications products!
what our mates are saying about us
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Mate are the only company that actually found my NBN connection. Literally every other provider could not find my property listing on the NBN database. They are compassionate to an individuals circumstance and try their best to work with you. Would highly recommend their services.
Jai N.
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Customer service is incredible, super friendly and extremely helpful. You are talking with people that also speak fluent English which is a plus when trying to communicate over the phone. There really is no complications with this company, so easy to sign up, and even easier to end the contract. (I was moving overseas) but if I wasn't, I would be happy to stay with Mate.
Esther
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Been with mate for almost a year now and I'm happy with the service provided and the price. Never experienced dropouts. I've moved house and the transition from one place to the other has been very smooth. Definitely recommend to others looking for a good service
Cosimo Vozza
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I'm 74 years old and I couldn't easily connect with the internet at our new house. I was coming from an FTTP to an FTTN connection. The Technician who made it happen during my phone call was very patient, very understanding and above all very knowledgeable. YES, my lifeline has been restored. Thank you Mates.
davrown
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Started on a 12mb connection. It was so easy to get connected. Mates had the job done in 1 day when optus had taken weeks until I gave up. Second month I wanted to go up to 25mb connection and mate explained that well. When I stuffed up the dates mate helped me fix that too (even though it was 100% my stuff up). Couldnt be happier with their customer service and ease of getting connected.
Jay
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I received the modem within 3 days of the order and the set up was very simple. There was an issue with the NBN box as I use Wireless NBN. The call centre was very helpful. There were no lengthy on holds or overseas call centre experience. The issue was fixed quickly. we are very happy with the service
Yasas S.
are you ready to be our mate?
there is no better time to be our mate! here are a few reasons why:
no contracts, ever
unlimited data on all plans
award-winning Aussie support
no plan change fees
save more when you bundle
Mates Rates included
1-month money back guarantee!
above all, we offer the value you deserve, together with the service you should demand and delivered with trust you need.
Australia, choose a provider you can trust like a MATE!
